Effective Date: August 1, 2025 

Welcome to LadyTamSpeaks.com ("we," "our," "us"). Your privacy is important to us, and we are committed to protecting your personal information in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws in Europe. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, LadyTamSpeaks.com.

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1. Information We Collect

• Personal Information: When you interact with our website, we may collect personal details such as your name, email address, and contact information.

• Usage Data: We collect information on how you use our website, including IP addresses, browser type, pages visited, and time spent on the site.

• Cookies and Tracking Technologies: We use cookies to enhance your experience, analyze traffic, and improve our services. Users have the right to manage their cookie preferences in accordance with GDPR.Terms of Service - Advocacy Services

• Our advocacy services provide educational support, training, and guidance to families navigating special education processes. We offer consultation, training programs, and strategic support to help families become effective advocates for their children's educational needs.

• Important Legal Disclaimers

• Not Legal Services: We are educational advocates, not attorneys. Our services do not constitute legal advice, legal representation, or the practice of law. For legal matters, please consult with a qualified attorney specializing in special education law.

• Educational Support Only: Our role is to provide information, training, and support to help you understand special education processes, your rights, and effective advocacy strategies. All final decisions remain with you as the parent or guardian.

• No Guarantee of Outcomes: While we provide proven strategies and comprehensive training, we cannot guarantee specific outcomes from school districts, IEP teams, or educational institutions. Results depend on many factors including individual circumstances, school district policies, and implementation of learned strategies.

• Service Terms

• Program Enrollment: Enrollment in our programs requires completion of application process and payment of program fees. Some programs require approval based on fit and availability.

• Payment Terms: Payment is due upon enrollment unless payment plan is arranged. All fees are non-refundable after 30 days of program commencement.

• Confidentiality: We maintain strict confidentiality regarding all family information shared during our services, except where disclosure is required by law or necessary for safety.

• Termination: Either party may terminate services with written notice. Refunds are handled according to our refund policy.

• Client Responsibilities

• You agree to:

• Provide accurate information about your family's situation

• Actively participate in training and implement learned strategies

• Respect our time and expertise

• Maintain confidentiality of other families' information if in group settings

• Limitation of Liability

• Our liability is limited to the amount paid for services. We are not responsible for decisions made by school districts, outcomes of meetings, or consequences of actions taken based on our training.

2. Privacy  - Consultation and Application Data

• Application Information:

• Contact details (name, email, phone, address)

• Family information (child's age, grade, disability, school district)

• Educational history and current challenges

• Goals and expectations for advocacy support

• Consultation Data:

• Notes from consultation calls

• Assessment information

• Program recommendations

• Follow-up communications

• Website Data:

• Contact form submissions

• Email newsletter subscriptions

• Website usage analytics (anonymized)

• Cookies for website functionality

• How We Use Your Information

• Service Delivery:

• Assess program fit and make recommendations

• Provide personalized advocacy training and support

• Communicate about your program and progress

• Improve our services based on feedback

• Business Operations:

• Process payments and maintain records

• Send program updates and educational content

• Analyze website performance and user experience

• Comply with legal and regulatory requirements

• Information Sharing

• We Never Sell Your Data. We may share information only in these limited circumstances:

• Service Providers: Trusted third parties who help deliver our services (payment processing, email delivery, scheduling tools)

• Legal Requirements: When required by law, court order, or to protect safety

• Business Transfer: In the event of a merger or sale of business assets

• With Consent: When you explicitly authorize sharing

• Data Security

• We implement appropriate security measures to protect your personal information, including secure data transmission, encrypted storage, and limited access controls.

• Your Rights

• You have the right to:

• Access your personal information

• Request corrections to inaccurate data

• Request deletion of your information (subject to legal requirements)

• Opt out of marketing communications

• File complaints about privacy practices

• Retention Policy

• We retain your information only as long as necessary to provide services, comply with legal obligations, and maintain business records. Consultation notes are typically retained for 7 years.

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3. How We Use Your Information We process your personal data based on the following legal grounds:

• Consent: Where required, we obtain your explicit consent before collecting and processing your data.

• Legitimate Interest: To improve website functionality, enhance user experience, and provide relevant services.

• Contractual Obligation: If you engage in transactions with us, we may use your information to fulfill contractual agreements.

• Legal Compliance: We may process data to meet legal obligations under applicable laws.

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4. Information Sharing and Disclosure We do not sell, rent, or share your personal information with third parties except in the following cases:

• When required by law or legal processes.

• With trusted service providers assisting in website operations.

• When you provide explicit consent for data sharing.

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5. Data Transfers Outside the EEA If we transfer your data outside the European Economic Area (EEA), we will ensure adequate safeguards are in place, such as Standard Contractual Clauses (SCCs) or other legally recognized transfer mechanisms.

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6. Data Security We implement appropriate security measures to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure. If a data breach occurs, we will notify relevant authorities and affected individuals as required by GDPR.

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7. Your Rights Under GDPR Under GDPR, you have the following rights:

• Right to Access: Request a copy of your personal data.

• Right to Rectification: Request correction of inaccurate or incomplete data.

• Right to Erasure: Request deletion of your data under certain conditions.

• Right to Restrict Processing: Request limitation on how we process your data.

• Right to Data Portability: Request transfer of your data to another service provider.

• Right to Object: Object to processing based on legitimate interests or direct marketing.

• Right to Withdraw Consent: Withdraw previously given consent at any time.

To exercise your rights, please contact us at info@tambriabanks.com.

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8. Changes to This Policy We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated date.

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9. Contact Us If you have any questions regarding this Privacy Policy, please contact us at info@tambriabanks.com.