Refund Policy

Effective Date: August 1, 2025

Refund Eligibility

Full Refund Available:

Within 30 days of program start date
Must have attended/participated in scheduled sessions
Written refund request with specific feedback.
No more than 50% of program content completed

Prorated Refund Available:

After 30 days but within first 50% of program
Based on unused portion of services
Subject to administrative fee of $200
Must provide written request and feedback

No Refund Available:

After 50% of program completion
For Executive Concierge services after 60 days
Due to client scheduling conflicts or non-participation
For downloadable materials after access is granted

Refund Process

Submit Written Request: Email refund request to [happy@ladytamspeaks.com]
Include Feedback: Specific reasons for dissatisfaction help us improve
Review Period: We review requests within 5 business days
Processing Time: Approved refunds processed within 10 business days
Method: Refunds issued to original payment method

Payment Plan Refunds

For clients on payment plans, refunds are calculated based on payments made minus services received. Future scheduled payments are cancelled upon approval.Payment plans made through 3rd-party payers must contact them for refund.

Exceptions

Refunds may be denied for:

Violation of terms of service
Abusive behavior toward staff
Fraudulent payment methods
Failure to participate in scheduled services

Questions

Contact our support team at [happy@ladytamspeaks.com] for refund questions or to discuss concerns before requesting a refund.